Questions about Field Nation Pro
The 13.9% fee (on the total value of the work order) will immediately be applied to all published, routed, assigned, and work done WOs.
Any work orders in "Approved" at the time of upgrade will not be subject to the 13.9% fee; providers can use On-Demand Pay on those work orders for the standard 10% fee.
As stated in the Terms and Conditions, Field Nation is required by law to collect applicable taxes in each state. The 10% fee paid by technicians is considered a data processing fee, while the 3.9% Pro fee is considered a Software as a Service (SaaS) fee.
Different states tax these two fee types differently. Some require Field Nation to collect tax on both, some states require Field Nation to collect tax on just one of the fees, and some states do not require Field Nation to collect tax on either.
Tax is assessed based on the state where the work takes place, not where the technician resides. If you do work in multiple states, you could see different tax rates for that reason. Please note: taxes are calculated upon work order approval.
Click here to read a Help Center article about Field Nation tax collection, which includes a list of which states tax which fees.
On-Demand Pay offers the ability to get paid right away on any approved work order. Once a work order is approved and you select “Transfer Balance Now,” the payment request will be sent to the bank instantly.
If Direct Deposit (ACH) is selected as the payment method, and the payment request is received by the bank before 10:30 AM CT, you’ll receive funds in your account that day. If the request is received after 10:30 AM CT, you’ll receive funds the next business day.
If Zelle® is selected as the payment method, you'll receive funds in minutes once you set up your Zelle account with Field Nation. To learn more about Zelle and how to set it up, check out this Help Center article.
You can choose Direct Deposit (ACH) for payment either same or next business day depending on when you select "Transfer Balance Now," or you can choose Zelle to receive funds in minutes.
You can change your preferred payment method on the payment method settings page. PayPal is not an option for On-Demand Pay at this time.
Please note that bank holidays may affect timing of Direct Deposit payments.
You can only use On-Demand Pay (selecting "Transfer Balance Now" for all approved work orders) once per day.
Please note that only one payment transfer can be made each day, from 12:00am to 11:59pm. On a day that you have already received a payment from Field Nation (including scheduled Friday payouts), you will not be able to make another on-demand payment request, or receive another payment transfer, until the following day.
SmartMatch allows Pro members to create rules for work they want to be matched with. Rule criteria include pay rate, buyer, travel distance, type of work, and time of day. When work is published that matches your criteria, you'll receive a SmartMatch Notification, which allows you to view work order details, and/or request the work with one tap. (If you don't want the job, you can just dismiss or ignore the notification.)
Check out the "What is SmartMatch?" Help Center article for more information.
No, SmartMatch does not "hide" or "delay" work for non-Pro techs. The benefit of SmartMatch is awareness and timeliness. You tell the platform (via SmartMatch rules) exactly what kind of work you want to know about, and the platform will notify you when that work is published so you can review the work order and decide if you want to request it or not.
It's possible that you might receive an email notification from the platform about the same work, but then you'd have to sift through all the other emails in your inbox that may or may not be work you're interested in. With SmartMatch notifications, you already know it's work you want because you created the specifications.
Yes. If a work order that meets your SmartMatch criteria is published on Monday at 8:00 am, for example, and you’re already scheduled for a job on your Field Nation calendar, you won't receive a SmartMatch notification.
To ensure SmartMatch doesn't send you notifications when you already have a commitment, you can import your personal calendar to Field Nation by following the steps in this Help Center article. The title of each calendar event will be visible to you on your Field Nation calendar, but your events will only show as 'Busy' to a buyer with the exception of work that has been assigned to you by that specific buyer.
When setting up your SmartMatch rules, you can also set your available business hours or choose a window of time when you're available, and SmartMatch will only notify you about work matches that meet your criteria within those hours.
Follow the steps in this Help Center article to import your personal calendar to Field Nation. Doing so will help ensure SmartMatch doesn't send you notifications for work when you're not available.
The title of events on your personal calendar will be visible to you on your Field Nation calendar, but they'll show as 'Busy' to buyers, with the exception of work that has been assigned to you by that specific buyer.
The following calendars can be imported into Field Nation: Apple iCloud, Google, Outlook 365, and Yahoo.
Please note: calendar imports can only be done on the web at this time.
Yes. You can set a scheduling buffer at the individual rule level.
"Radius from my profile address" is one of the many parameters you can customize when setting up your SmartMatch rules. It's calculated using "as the crow flies" distance, not driving distance.
SmartMatch is only available in the mobile app at this time.
Court closures across the U.S. are impacting the completion of background checks in some areas. If you're a Pro member and you've completed 5 work orders in the past 12 months, you can still request your free screenings if the court in your area is closed, and the results will populate in Field Nation once the court re-opens and we receive the results. Click here to see an updated map of court closures. Please remember that even if courts in your area are currently open, that could change in the future.
Questions about contract length and pricing
Questions for Service Companies
Field Nation Pro is a great option for Service Companies that want to scale their operations while running more efficiently. With On-Demand Pay, you'll be able to pay your managed providers more quickly, and have a better cash flow position if you need to pay upfront for supplies or expenses. With Auto-Request, you'll be able to spend less time searching and monitoring the platform for work on behalf of your managed providers. And with screenings included, you'll know your managed providers are up-to-date on their screenings and included in work opportunities that require screened providers.